In this module, I had also learned about what are the important components that a successful Spa will have, in terms of operations. These components that I have learned are important because it could potentially bring or drive customers away.
Firstly would be regarding the information in the spa menu. From my experience as a Spa customer before, the spa menu is something important because it determines which treatment I wanted and also the cost I would have to pay. Vital information such as treatment timings, pricing, whether it includes GST or not, mode of payment etc, are very important. To me, the pricing are the most important. In the menu, the pricing has to be clearly stated and also whether or not it is net payment. Because as a customer, if I see a price on the menu for a particular treatment and if it does not specifically state net payment, I would assumed that I'm paying the amount stated on the menu.
Treatment timings are also very important and should be clearly stated in the menu. I have come across menus where the treatments are stated but the timings are not. It bothers me a little because if I wanted to go for a short massage, I would not be able to plan my day if I do not know how long the treatment would last. This will then caused me to turn away from the spa. Thus, small information like these are very important in order not to cause any misunderstandings between the customer and the spa.
 |
| example of a spa menu credits:iMenupro |
Another component would be having consultation forms. From my previous spa experiences, I have not had the chance of receiving a consultation form before my treatments. But I do agree that having a consultation form, before a customer receive their treatment, is a good practice. In my opinion, the main goal in having a consultation form, is to understand the customer's condition first in case of any misunderstanding arises. What I meant by this is that, for example, if a customer have a case of high blood pressure but he/she did not declare and does a treatment that would increase the blood pressure and harm them, problems could arise from this.
 |
| example of a consultation form credits: Pinterest |
Comments
Post a Comment